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Shipping & Returns Policy

1. Product Delivery

  • All our products are digital and are delivered automatically via online download immediately after payment confirmation.

  • We do not ship physical items, so there are no transportation costs or traditional delivery waiting times.

2. Download Access

  • Once the purchase is completed, you will receive a download link in your user account and/or by email.

  • Access to the files is personal and non-transferable. Unauthorized distribution, resale, or transfer of the products is strictly prohibited.

3. Return Policy

  • Due to the digital nature of our products, we do not offer refunds once the file has been accessed or downloaded.

  • Exceptions will only be made in cases of defective files or verifiable technical errors, provided the customer notifies us within 7 days of purchase.

4. Replacements & Support

  • If a file presents errors or compatibility issues, we provide technical support and, if necessary, a replacement file at no additional cost.

  • Support is provided through our official email or the website contact form.

5. Contact
For any questions regarding digital delivery, access, or returns, you can contact us through:

Archiproyectsbim@gmail.com

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